Important Update: Pricing Changes for Our Disposable Products

We want to be transparent with you about a recent change to our pricing structure. As of October 6th, 2025, we have updated pricing on our disposable diapers and booster pads, with an average increase of approximately 12% across our diaper product line. We're also pleased to share that we've actually reduced the price on our Incontrol Booster Pads by $9.99.

Why These Changes Are Necessary

As a brand that provides essential medical supplies necessary for our customers to live their daily lives with dignity and confidence, we do not take this decision lightly. We understand these products are not luxuries—they're necessities. We've worked tirelessly to absorb increased costs for as long as possible, but several factors have made this adjustment unavoidable:

Rising Material Costs: The cost of raw materials used in manufacturing our high-quality disposable products has continued to climb, impacting production expenses across the industry.

Shipping and Importing: Global shipping rates and importing costs have seen substantial increases, affecting our ability to bring products to you at previous price points.

New US Warehouse Investment: We're excited to share that we've opened a new warehouse facility in the United States. While this is a significant operational investment, it's one we've made with you in mind—helping us navigate the evolving landscape of US importing regulations while ensuring smoother, more reliable operations.

Our Commitment to You

Despite these changes, our commitment to delivering premium quality products and supporting your needs remains unwavering. We are doing everything in our power to keep costs as low as possible for our customers.

The new US warehouse will help us serve you better by:

• Reducing potential delays from international shipping disruptions
• Improving order fulfillment times
• Providing more discreet domestic shipping that bypasses customs processing
• Ensuring more consistent product availability

We're also pleased to announce that we've lowered our free shipping threshold to just $40. This change is our way of helping you save wherever we can, making it easier and more affordable to get the essential products you need delivered right to your door.

Thank You for Your Understanding

We truly appreciate your continued trust in Incontrol Diapers. We know that price increases impact your budget, and we're committed to continuing to find ways to provide value and support to our community.

If you have any questions or concerns about these changes, please don't hesitate to reach out to our customer service team. We're here to help.

Thank you for being part of the Incontrol family.